Nothing is ManualWhen NOT to Automate a Business Process
Do not automate a process that is rare, constantly changing, poorly understood, or one where the human interaction is the value your customers pay for.
Fix a broken process first
Automating a messy process produces a faster mess. Simplify the steps, then automate.
Rare or volatile work
If a task happens twice a year or the rules change monthly, the cost of building and maintaining automation usually outweighs the benefit.
Relationship work
Some conversations should stay human. Automate the admin around them instead.
Want a quick read on your own process? Find what you can automate.